Importance
of Communication for Healthy Relationships
Communication is vital in
creating and maintaining a relationship, whether it be an intimate
relationship—such as with a partner, child, or friend—or a professional
relationship—such as with a co-worker, supervisor, or client. Your
communication skills affect how you solve problems, how you resolve conflict,
and the level of trust you generate in your relationships. A lack of
communication may result in confusion, misunderstandings, and the development
of poor communication patterns.
Barriers to Effective Communication
Barriers to communication are things that prevent people from
understanding a message, or understanding it the same way. Some common
barriers to communication include:
· Emotional barriers. There is a greater potential for misunderstanding when emotions
are involved. For example, a sender who is upset or angry may not be able to
effectively communicate his or her feelings and ideas. A receiver in a similar
state may ignore or distort what the other person is saying.
• Environmental barriers.
This can include a number of factors including, interruptions, distractions,
physical environment issues (lighting, noise, comfort), talking too softly,
physical distance, a physical barrier between sender and recipient, etc.
• Timing barriers. The timing of a communication
can affect it’s ability to be understood. For example, there may not be enough
time to communicate the message fully, or it may be too early or too late in
the day for someone to give the communication his or her full attention.
• Perceptual barriers. Each person experiences events—including
communications—in a way that is unique to him or her. A sender will
communicate in a way that makes sense in his or her reality. A receiver
understands a communication in a similar manner..
Communicating About Tough Issues
Effective communication skills are particularly critical when
dealing with difficult issues. Consider the following strategies for communicating
about tough issues.
• Talk early. People often become aware
of an issue sooner than you think. By dealing with an issue sooner rather than
later, it is easier to maintain your objectivity and self-control, prevent the
issue from escalating, and avoid misinformation.
• Take out time for your conversation.
Take out time to talk over the issue, when you won’t be overheard or
interrupted.
• Initiate the conversation. You may need
to be the one to start the conversation. This can be uncomfortable for many
people. Consider saying something such as,” Can we talk about it (soon)?”
• Think
ahead of time about what you want to say and how you want to say it. Be
specific about what the issue is and give concrete examples of things you have
observed .
• Explore the other person’s thoughts,
feelings and beliefs. This will help you understand how the other person
perceives the issue, which can help you address your concerns in a way that
takes into account his or her perspective.
• Talk about your own feelings and be personal: Statements such as, “I’m worried or concerned,” “I
would like” and “I feel,” can ease tension and help the other person learn more
about your point of view.
•
Be open. It is critical to develop a
relationship in which the other person feels comfortable expressing his or her
feelings and concerns and asking questions freely.
•
Be encouraging, supportive and positive.
Don’t try to avoid topics because you are uncomfortable, unsure of the answer
or don’t have time to discuss them. If you can’t address a question or if you
don’t have an answer, be honest about it, but say you’ll try to find out, and
make certain to follow through.
•
Be honest. Give straightforward and
honest information and address all the issues. Honesty builds trust. Avoidance,
in whole or in part, may lead to continued—or escalated—problems or to the
person having to seek information elsewhere and being misinformed.
•
Be patient. Allow the other person
to set a pace that’s comfortable for him or her, formulate his or her thoughts
and put those thoughts into words.
Speaking
The
goal in speaking is to convey a message to another person so that the other
person understands it exactly as you intended it. The following strategies can
help you sharpen your verbal communication skills.
•
Make certain you have the other person’s attention.
•
Focus on your feelings, be less defensiveness, and help the other person understand
your point of view rather than feeling attacked.
•
Speak so the listener will understand.
•
Encourage open-ended conversation. Use open-ended questions that promote a
response, avoid one word answer.
•
Be open. Share your feelings truthfully … but respectfully. Approach the discussion
as an opportunity for the other person to learn something about you.
•
Be specific and objective. Identify the specific issue at hand and how it makes
you feel. Avoid generalizing statements such as “always,” “ever” or “never.”
• Be positive. Focus on
the other person’s positive points. Make sure that positive feedback outweighs
criticism.
• Try to resolve
conflicts, not to avoid and win them.
Conclusion
Communication is built on
mutual respect. Communicating assertively means that you speak up for yourself,
while respecting the right of others to do the same. It also demonstrates that
you are sensitive to the rights of others and willing to work constructively to
reach a mutually agreeable outcome.It is essential to :
• Stand up for yourself by clearly expressing your thoughts, feelings,
rights and interests
• Demonstrate respect for others by considering their needs and
rights.
• Develop and expect trust and equality in relationships
Communication is important to build
meaningful relationships.We as individuals need to work on our relationships not only as social
practice, but also to build our ability
which will enable us to create and maintain positive and long-lasting
relationships.
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